Support Services Every Day and Night Personal support is available to you toll-free Monday through Friday from 8:00 AM to 7:00 PM Pacific Standard Time. Plus e-mail support after hours and on weekends is available around the clock! Live support during weekends is also available with advanced arrangements. Remember that MedOffice™ Systems is a medical software developer and billing center as well as a franchisor - as a result, we thoroughly understand the business, the programs, our franchisees and their clients. We're just a phone call away when you need help! Emergency Support Services (ESS) Operating your own business can be very fruitful, however, for a sole owner/operator it is difficult to step away during the first years. There may be cases when you are unable to attend to your business due to an emergency situation or illness. If, for any reason you find your business unattended, we are here with Emergency Support Services! When you become a MedOffice™ franchisee, you are part of a synergistic team. We have designed a special Emergency Support Service to help our billing centers in emergency situations. MedOffice™ will handle your business for any emergency need. This service is available only to franchisees using the complete MedOffice™ software system. Software Customization When you or your clients need software customization, call us! As a MedOffice™ franchisee, for a nominal fee, you'll be entitled to the benefits of our entire software development and customization services. We are continually developing new types of information access and management tools that will make your operation run smoothly and efficiently. This is reflected in your ability to have at your fingertips the best, smartest, fastest and most efficient methods essential for remaining on the competitive edge. Support